I LOCK IT does not lock

That I LOCK IT can not close can have different reasons:

  • I LOCK IT was moved on closing process. If this happens, I LOCK IT can not close and signals this with a warning tone. Please do not move I LOCK IT when closing.
  • I LOCK IT was mounted too tight. Please loosen the screws and thus loosen the tension of the housing, wait a bit and perform the closing process again.
  • No device has been set up at I LOCK IT yet. Closing is only possible after successful setup of at least one smartphone or key fob.
    Please run the initial setup. Detailed instructions for initial setup can be found in the owner's manual.
  • I LOCK IT encounters resistance and therefore can not close. Please make sure that no resistance is blocking the locking bold.

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